Privacy Policy

At Readerz.pk, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

What We Collect:

  • Personal details (name, address, phone number, email)
  • Payment information for order processing
  • Browsing and purchase history on our site

How We Use Your Information:

  • To process orders and deliver books
  • To send promotional emails (if you subscribe)
  • To improve our customer service

Data Protection:
We use encryption and secure servers to protect your data. Your information is never shared with third parties unless necessary for order fulfillment.

Cookies:
We use cookies to improve your shopping experience. You can disable cookies in your browser settings, but it may affect site functionality.

Frequently Asked Questions (FAQs)

1. What is your return policy for books?

Books can only be returned if unused, unopened, and in their original packaging within 7 days of delivery.

2. Can I return stationery?

Stationery kits are non-returnable, unless they are part of a book order and unused.
3. How do I request a refund for a returned item?

Refunds are processed after inspecting the returned items. If the return is approved, COD refunds are processed via bank transfer or another suitable method.
4. How much does delivery cost?

Free delivery within Karachi for orders above PKR 3,000. For outstation orders, shipping charges are calculated at checkout.
5. Is my payment information safe?

We are accepting COD or the bank transfer at present. Hence there is no safety issues.
6. Will my personal information be shared with third parties?

We value your privacy. Your information will only be shared with third parties for order fulfillment purposes. We do not sell your data.