Return and Exchange

Last Updated : 27th Feb 2026

We want you to be completely satisfied with your purchase at Readerz.pk. If you're not happy with your order, we are here to help. Please review our return and exchange policy below.

1. Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. To start the return process, please contact us at readerzpakistan@gmail.com

To be eligible for a return:

·         Your item must be in the same condition that you received it: unused, unopened, and in its original packaging.

·         You will need the receipt or proof of purchase (order number or transaction details).

Once we receive your return request, our customer support team will get in touch to guide you through the process.

2. Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or you receive the wrong product, please contact us immediately at readerzpakistan@gmail.com. We will assess the situation and work to make it right.

We aim to resolve all issues promptly, ensuring a positive experience for all our customers. 

3. Non-Returnable Items

Certain items cannot be returned. These include:

·         Custom Products: Any special orders or personalized books/stationery (like engraved or custom printed materials).

If you are unsure whether your item qualifies for a return, please contact us for clarification before making a purchase.

4. Exchanges

We do not offer direct exchanges. However, the fastest way to get the item you want is:

1.      Return the unwanted item according to our return policy.

2.      Once the return is processed, you can place a new order for the replacement item.

If you need assistance in placing a new order, feel free to reach out to us at readerzpakistan@gmail.com

5. Refunds

After we receive and inspect your returned item, we will notify you whether your refund is approved or rejected. If your return is approved, we will process the refund to your original payment method.

Please note that:

·         Refunds may take some time to process depending on your bank or credit card company.

·         If you paid using Cash on Delivery (COD), we will arrange the refund through bank transfer or another suitable method.

6. How to Contact Us

If you have any questions regarding returns or exchanges, please don’t hesitate to reach out to us at:

·         Email: readerzpakistan@gmail.com

·         Phone: +92 308 0736668 (For quick support)

Frequently Asked Questions (FAQs)

1. What is your return policy for books?

Books can only be returned if unused, unopened, and in their original packaging within 7 days of delivery.

2. Can I return stationery?

Stationery kits are non-returnable, unless they are part of a book order and unused.
3. How do I request a refund for a returned item?

Refunds are processed after inspecting the returned items. If the return is approved, COD refunds are processed via bank transfer or another suitable method.
4. How much does delivery cost?

Free delivery within Karachi for orders above PKR 3,000. For outstation orders, shipping charges are calculated at checkout.
5. Is my payment information safe?

We are accepting COD or the bank transfer at present. Hence there is no safety issues.
6. Will my personal information be shared with third parties?

We value your privacy. Your information will only be shared with third parties for order fulfillment purposes. We do not sell your data.